Product Info & Key Terms
What does "Sold Out Online" mean?
If a product page shows "Sold Out Online" it means it won't be restocked online, and the "Add to Cart" button is removed, showing "No longer available online." However, it might still be available in one of our stores, and so we recommend contacting ...
What is “Saleable Condition”?
Returning an item in 'saleable condition' requires the following to be met: The packaging is in very good condition with no severe rips, tears, abrasions or dents All components are included and still on the frame (Nothing has been clipped out) ...
What is “Current Range”?
Current range is defined as any product on sale on Warhammer.com at the point in which you return it. All returns notified to us within 14 days of receipt of delivery are automatically treated as being in the current range.
What does “Ships from UK” mean?
Attention: This only applies to certain products in Australia and New Zealand Some products ship directly from our warehouse in the UK. These products will be marked as 'Ships from UK' on the product page. Any orders containing Ships from UK products ...
How can I find out when a sold out item comes back into stock?
If a sold out product is expected to be restocked, the "Add To Cart" button is replaced with "Email Me". Simply click this link to sign up for a 'Back in Stock' email notification specifically for that item. Please note that you will need to sign in ...
What does "New Releases" mean?
Our "New Release" products are the latest additions to our line-up. They are available for immediate purchase and despatch directly from the Warhammer.com Webstore.
What does "Expert Kit" mean?
These are collectible resin items where construction should only be undertaken by skilled hobbyists aged 15 years and over.
What are "Warhammer+ Exclusive" products?
'Warhammer+ Exclusive' products are only available to eligible Warhammer+ subscribers, and are part of the Commemorative Warhammer miniature offerings each year. For more information on Warhammer+ click here.
Why are some items restricted?
Whilst shopping with us, you may notice that we have placed age and quantity restrictions on some of our products, such as glues and sprays. This is to safeguard our younger customers and comply with various laws and regulations globally. When adding ...
What does "Official Licensed Product" Mean?
Inspired by the worlds of Warhammer, these products are made by our specially selected partners. Find out more about our official licensed products.
What are "Special Order Item" Products?
Products listed as ‘Special Order Item’ tend to be different from other products, such as being a limited or special edition variant, or unique in another way. Please refer to the product page for more details.
What are "Available While Stocks Last" Products?
‘Available Whilst Stocks Last’ products are limited in supply, and we expect demand to exceed the quantity available. Be sure to place your order now to make sure you don’t miss out!
What are "Made to Order" Products?
‘Made To Order’ products are specially made items that are available for a limited time period on Warhammer.com. These products are specifically made for any customer who has placed an order within the eligible period, and as such, these orders can ...
What are "Print on Demand" Products?
‘Print on Demand’ products are special printed items that are available for a limited time period on Warhammer.com. These products are specifically printed to demand and can incur a longer lead time to dispatch, so please see the product page for ...
What are "Last Chance to Buy" products?
Occasionally, a product may rotate out of our current range and it becomes ‘Last Chance to Buy’. Typically, these products will be gone for a while, but may return again at some point in the future. If you were on the fence about picking something up ...
What does "Temporarily Out of Stock" mean?
These are products that are currently out of stock and we're expecting more to return in the near future. Click "Notify Me" to sign up for a stock alert so you're the first to hear when more become available.
What is a Pre-Order Product?
New products are available to pre-order on our webstore almost every Saturday. Pre-orders will usually dispatch on or after the official release date which can be found on the product page. Pre-Orders typically have a 2 week order window from the ...
What is an "Online Only" Product?
These are products only sold through Warhammer.com, and you typically won't find these products in our retail stores outside of a select few physical locations. These products can be ordered on the Warhammer Webstore, through a kiosk within one of ...