Returns & Exchanges
How can I return an order or item? - AU Returns
If you're unsatisfied with a purchase, you can return it within 14 days for a refund or exchange for Warhammer Virtual Gift Vouchers. Faulty products can be exchanged for a like-for-like replacement (if the item is still in range) or part ...
Lifetime Product Guarantee
There is no time limit on returning items, provided the product is within the 14 day "Cooling off" period, in saleable condition, is part of the current range, is not an excluded product and you provide proof of purchase.
Lifetime Returns & Exchanges - Our Promise
If a product purchased through us is faulty or missing components when you open it, we will replace the miniature or component where practical. Additionally, if you want to exchange a current range miniature that you bought directly from us (online ...
How can I return an order or item? - US & CA Returns
If you're unsatisfied with a purchase, you can return it within 14 days for a refund or exchange for Warhammer Virtual Gift Vouchers. Please see our "Checking your products" page for further terms. To start a return, contact us with your order number ...
How can I return an order or item? - UK Returns
If you're unsatisfied with a purchase, you can return it within 14 days for a refund or exchange for Warhammer Virtual Gift Vouchers. Please see our "Checking your products" page for further terms. To return an item, use the free Royal Mail Tracked ...
Checking your product(s)
We strongly recommend that you open and check you are happy with your products as soon as they arrive, however we do accept returns over 14 days after purchase in the following situations: For faulty products, if you provide proof of purchase and ...
How can I return an order or item? - EU & Rest of World Returns
If you're unsatisfied with a purchase, you can return it within 14 days for a refund or exchange for Warhammer Virtual Gift Vouchers. Faulty products can be exchanged for a like-for-like replacement (if the item is still in range) or part ...
What counts as a purchase from Warhammer?
A purchase “from us” is a purchase made directly from a Warhammer Store, or from Warhammer.com. This can also include legacy orders from games-workshop.com or forgeworld.com. Our Promise, and our Return Policies do not apply to purchases from ...
Which products are excluded?
The following types of products are excluded from our offer for returns and cancellations unless they are faulty: Digital products Products tailored to order (Made To Order, Print on Demand) Limited edition products bought in person at a GW Warhammer ...