How do you handle faulty or damaged parts?
If you have received a product that has arrived damaged, has faulty components or missing parts, we want to make this right for you!
Please get in touch with us via the webform on our Contact Us page with the required information. Once submitted, one of our customer service agents will review this further and be in touch with you very soon.
If the affected product still available to purchase on Warhammer.com, this is covered under our Lifetime Guarantee (exclusions apply) and we will be happy to review and replace parts where possible.
Please see our Returns Information for full details of what is covered under the Lifetime Guarantee.
You are welcome to Contact Us should you require further assistance with a faulty or damaged product.
If your purchase was made via one of our partnered stockists, we would ask that you return the product to them for further support.
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