None of my purchases are showing in the new app, what should I do?

None of my purchases are showing in the new app, what should I do?


If you are unable to see any of your prior purchases, you will likely need to complete the account synchronisation steps. This will ensure your purchases within the legacy Black Library app and blacklibrary.com purchases are brought forward. 

You can find a handy step-by-step walkthrough on how to complete this via this link: How do I link my Black Library account?

If you need any further support with this, please reach out to us via our Contact Us page, we will be happy to help!

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