Ordering & Payment
What do I do if I haven't received my refund?
Depending on the type of refund you are expecting, different processing times can occur. For refunds being provided back to an original payment method, this can take between 3-5 business days to process. Virtual Voucher refunds will be credited to ...
Where can I find my order history?
You can find your order history via your account on Warhammer.com! A direct link to this can be found here.
What do I do if I can see a pending payment?
If you can see a pending payment on your account that has not cleared, it may mean that your order was unsuccessful in being placed. You are welcome to allow a few business days for this pending payment to clear from your account, or you can Contact ...
Do you accept orders over the phone?
We are unable to take payment details or orders over the phone for online orders or purchases.
How do I know if my order has been successful?
To confirm that your order has been placed successfully, you can check the following three criteria: You can see an order listed on your Warhammer.com 'My Orders' section You received a confirmation email at the time of placing your order You can see ...
When will a product be restocked?
We are unable to provide specific dates for products being restocked, however, we would recommend adding yourself to our stock alert feature on the product page to be notified as soon as a product becomes available again!
Can you provide stock availability for retail stores?
We are unable to provide stock availability for our retail stores. We would recommend using our Store Locator tool to search for any local Warhammer stores around you and contact them to confirm their in-store stock availability.
How do I cancel an order?
If your order is still processing and has not been dispatched, please Contact Us as soon as possible, quoting your order number. We will review the current status of your order and endeavour to cancel it! If a cancellation is successful, a full ...
What do I do if I haven't received my order confirmation email?
If you have not received your order confirmation email, please do not worry! It is possible that the order did not submit successfully and will need to be resubmitted, and this is usually indicated by having items remaining in your basket on the ...
Can I use a physical voucher for an online order?
Physical vouchers are not able to be used for online orders, as they are intended to be used within our physical Warhammer stores. You can acquire a virtual voucher here which can be redeemed to the recipients account for future use. A quick guide on ...
Can I add to my order once it has been submitted?
Once an order is submitted, we cannot add additional products or quantities. However, we may be able to cancel your current order so you can place a new one with all desired items! Please contact our Customer Service team via the Contact Us page for ...
How do I redeem my Virtual Voucher?
Redeeming a Virtual Voucher couldn’t be easier! All that you are required to do is log into your account on the Warhammer.com Webstore, click your account icon in the top right and select “My Vouchers”. Once the code is submitted, your voucher ...
How can I pay for my order?
We accept the following payment methods for your order: • Visa • MasterCard • PayPal • Apple Pay • Warhammer Virtual Gift Vouchers* *Using a Virtual Gift Voucher will require you to have a registered MyWarhammer account and have your voucher redeemed ...