Shipping Information
Can I combine multiple orders into one shipment?
We are unable to combine multiple orders into one shipment. It may be possible to cancel your orders so that they can be placed again under one order. Please see our article on Order Cancellations for further information.
If I am buying a gift, do you include invoices or prices in the order?
During checkout you have the option to mark your order as a gift and include a personal message. All orders marked as gifts will include a special gift invoice that contains your personal message and the order’s contents with no price information.
Can I use Tracked delivery with Armed Forces or PO Box Addresses?
Sorry, Tracked delivery cannot be used if orders are being sent to Armed Forces or PO Box Addresses.
What items count towards free delivery?
When calculating whether or not you qualify for free delivery, our system only counts products that will be physically delivered to you - such as miniatures, books and Hobby supplies. Subscriptions, Games Workshop Digital Editions and Virtual Gift ...
Do you offer local pickup options?
We do not directly offer local pick-up options at the point of checkout, however, our shipping partners may occasionally take your order to a pick-up point if they have been unsuccessful in delivering this to you. Should you need any support with ...
Can I request a specific delivery location, date or time?
We are unable to request a specific delivery date or time at the point of placing your order. You may, however, be able to contact the shipping partner once your tracking information has been provided to have your order delivered to a 'Safe Place', ...
How long does it take for an order to be processed and shipped?
The shipping times for orders can vary depending on the type(s) of products you have ordered! If your order contains products readily available on the webstore, we would expect your order to process and ship within a few business days. A despatch ...
What happens if my package gets lost or damaged during shipping?
Should your package go missing or incur damages during shipping, please do not worry, we are here to help! Please get in touch with us via our Contact Us Form and provide further details of your order so that we can support you further. If you are ...
What happens if I’m not home to accept delivery?
If you are not at home to accept your delivery, depending on the shipping method selected at checkout, different options will be provided. Typically, standard shipping via your local postal service will attempt to redeliver the next working day. ...
What is the difference between standard and tracked shipping?
Orders that use standard shipping will be sent via your local postal service and aims to arrive within our shipping estimates timeframes. Basic tracking information will be available for these orders, but scans will be less frequent than the tracked ...
Can I track my package, and how can I obtain the tracking information?
To track your package, you can follow the tracking link provided in your despatch email once your order has been fulfilled within the warehouse! This will be sent automatically to the email address associated with your Warhammer.com order once it is ...
Where can I get my order delivered to?
You can have your Warhammer.com order delivered directly to your door, or to one of our Warhammer stores as part of their weekly delivery! You will have the option to submit an address or select a Warhammer Store from the options at checkout. Please ...
When will my order arrive?
If you have received an order dispatch email, please refer to the estimated delivery timeframes indicated within the email. Alternatively, you can find more information on our delivery estimates for your country in the footer of Warhammer.com. For ...
What countries do you deliver to?
We currently ship worldwide except for the following countries: Belarus Cuba Iran North Korea Russia Syria To ensure you are shopping on the correct webstore, please click the flag in the top right of the website to change to your territory!
Can I update the address for my order?
We are unable to change a delivery address for an order once the order has been submitted, however, if your order has not been fulfilled, we may be able to cancel this for you so that a new order can be submitted. Please reach out to us via our ...
What do I do if my order hasn’t arrived?
If your order hasn't arrived with you within the expected timeframe, please do not worry! We would first recommend checking your tracking information with the courier to ensure this hasn't been taken to a pick-up location or access point awaiting ...
When can I expect my pre-order to arrive in my local store?
Pre-ordered items can be collected from your local Warhammer store on the weekend of release. Orders that are placed by 10pm BST on the Sunday of the second pre-order weekend will usually be available to collect on the release weekend. Please note ...
Will I be charged additional Import Duties and Taxes?
We will take care of any additional European Union import duties and taxes that may be applied to your order. If you do incur any import charges and are located within the European Union, please provide us with receipt of this charge and we will ...